We use our expertise in software technologies to deliver solutions that provide value to our clients by achieving business objectives such as reducing costs and improving business processes. We have implemented numerous projects on the popular technology platforms and domains.
Our Approach
Understand the business need
We strive to understand the environment and objectives of the organizations we support. We will work with you to elicit and define your requirements for effective solutions to your application development and outsourcing needs. Our teams have vast experience in technology and understand domain and business constraints.
Staff Appropriately
We have tightly-knit technology teams with good experience and qualifications. A project manager will work closely with you through the course of the project. The software support teams can also tap into the support teams of system and database administrators, which is very useful in offering hosted solutions.
Follow Proven Processes
We have a well-defined and robust application development methodology for documentation, project management, client communication, and versioning control.
Communicate
Timely and proper communication is the glue that holds the projects together. Our staff has handled both long-term and fast-track projects that involve continuous interaction with multiple teams to achieve objectives under time, technology, and budget constraints.
Services
Application Development and Maintenance
Migration/Porting
Testing
Staff Augmentation
Software Technologies
Open Source (LAMP)
Microsoft
J2EE
Recent Projects
Ancae heating, air-conditioning, and plumbing
Web Development for Desert Ray Realty
We offer support for:
All common operating systems such as Windows (95, 98, ME, XP, NT)
Desktop related hardware (on the above operating system) such as printers, sound cards, video cards, accelerators, modems, CD / DVD drives, USB devices
Desktop related software such as Microsoft Office, Lotus SmartSuite, Microsoft Internet Explorer, Netscape Navigator, Outlook, Outlook Express, Netscape Communicator, Eudora, Opera, and more.
We cover issues related above software and hardware such as:
Connectivity Issues: Cover all issues regarding connectivity to internet
Username / Password: We can lookup, reset, and advise customers on their username and/or passwords to company applications.
E-mail Issues: Cover all common issues related to e-mail
Navigation and Browsing: We will support all popular browsers and most navigation issues
Applications Support: We support common business software such as Microsoft Office and Lotus SmartSuite. On request, we can tailor custom plans for support of other specific off-the-shelf or custom applications.
Networking: Our support technicians are trained and experienced in supporting even some of the most complex networking issues. We handle all the common networking issues related to TCP / IP configuration, network adapter installation, wireless network assistance, proxy configuration, VPN and firewalls, among others.
Installation / Configuration: Advice and instructions on the installation and configuration of new hardware/software
Updated Drivers: Recommendations on the most current drivers for the customer's hardware
Operating System Issues: Fixing problems related to malfunctions of Microsoft Windows Operating Systems family components and software applications (remote diagnostics and configuring/fixing procedures only)
Performance Issues: Performance optimization, recommendations on upgrades/updates, system failure, functional disorder of the basic components both hardware and software.
Techtime focuses on providing knowledge intensive support solutions that can be delivered remotely. We provide high quality, scalable and cost effective solution for your business needs. The support provided is comprehensive and covers all major operating systems, desktop applications that run the office environment. Our support services allow clients to reduce their support cost by 50%. We can provide you with shared representatives or support personnel dedicated full time to your products. We work with every client to ensure that our representatives match closely with the needs of our client companies.
